NYSDA Publications

CAHPS Issues HCBS Survey Results

Jan 26, 2026

2026 Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home and Community-Based Services Survey Database Results

Results from AHRQ’s 2026 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home and Community-Based Services (HCBS) Survey Database are now available.

The survey asks adult Medicaid beneficiaries about their recent experiences with their long-term services and supports from State HCBS programs.  The 2026 HCBS CAHPS Survey Database includes 11,033 survey responses voluntarily submitted by State Medicaid agencies and managed care plans from 36 HCBS programs.  Program types include older adults, physical disability, acquired brain injury, intellectual and developmental disability, mental health and substance use disorder programs, and programs that serve multiple populations.  Key findings include:
  • Highest-scoring composite measure: Personal Safety and Respect
  • Lowest-scoring composite measure: Planning Your Time and Activities
  • Highest-overall rating: Rating of Personal Assistance and Behavioral Health Staff 

Select to access the results via the Chartbook, Infographic, or Research Datasets.  For more information, please e-mail the HCBS CAHPS Database or call the helpline at 1-855-580-4657.