Complaint Resolution Process

If you have a complaint about the quality of dental care or appropriateness of dental treatment you received from your dentist, you may be able to resolve your dispute through the Peer Review process.

Peer Review provides an impartial and confidential resolution to patient complaints. Cases are resolved either through successful mediation or a determination is made based on the quality of the treatment, as assessed by an impartial committee of three dentists who examine the patient and review the available dental records.
It is a legally binding alternative for resolving complaints. A patient can potentially have a portion of fees, or all fees, returned if it is determined that the treatment is not consistent with the standard of care.
There is no charge for this service.
Consider the following questions to determine if your complaint MAY qualify for Peer Review:
Did treatment take place in Manhattan?
The Society can address complaints involving dentists practicing in Manhattan who are NYSDA members. If treatment did not take place in Manhattan, contact the New York State Dental Association at 800-255-2100.
Is it more than 2½ years since the treatment in question was completed?
The patient must submit an Agreement within 2½ years of the last date of treatment. If more than 2½ years has passed, the matter is not reviewable.
Is the complaint about the quality of dental care or dental treatment?
A complaint must pertain to the appropriateness of treatment or quality of care in order to be eligible for Peer Review. Complaints that are solely about fees charged are not eligible for review.
See A Guide to Peer Review for more detailed information on the Peer Review process
If you answered yes to the questions above and would like more information, please call us at (212)573-8500.