NYSDA Publications

CAHPS Issues Health Plan Survey Results

Jan 7, 2026

2025 CAHPS Health Plan Survey Database Results Offer Insights Into Patient Experience

Results from AHRQ’s 2025 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey Database are now available on AHRQ’s CAHPS Data Tools.  Results from the 2025 Health Plan Survey Database include 262,312 survey responses from 644 voluntary submissions for Adult Medicaid, Child Medicaid, and Children’s Health Insurance Program enrollee populations.  Survey data were collected from June 2024 through June 2025.  Key highlights include:
  • Lowest-scoring composite measure was Getting Needed Care
  • Highest-scoring composite measure was How Well Doctors Communicate
  • Highest-scoring rating item was for Personal Doctor
data for chartbook health plan cahps

Select to access results via chartbook, infographic, or Research Datasets.  For more information, please e-mail the CAHPSDatabase@westat.com or call the helpline at 1-888-808-7108.