NYSDA Publications

CAHPS Holding Webcast on Using Patient Narratives to Improve Patient Care Experiences

Per the notice below, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) is holding a free Webcast on the power of patient narratives to improve patient care experiences.

Register for May 12 Webcast – The Power of Patient Stories for Improving the Patient Experience

Thursday, May 12, 2022
1:00-2:00 p.m. ET

Register Now

This Webcast will provide an overview of the CAHPS Narrative Item sets, and the insights that rigorously elicited and analyzed narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey questions alone.  Speakers will explain how patient narratives can help health care organizations address challenges and achieve successful quality improvement initiatives.  For questions, contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.


CAHPS surveys ask consumers about their experiences with health care.  The CAHPS program supports the development and promotion of CAHPS surveys, instructional materials, and databases, and provides technical assistance to users.  Learn more about AHRQ’s CAHPS program.  CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey, the CAHPS Home and Community Based-Services Survey, or the CAHPS Clinician & Group Survey.  The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations.  Learn more about AHRQ’s CAHPS Database.