The Agency for Healthcare Research and Quality (AHRQ) is celebrating the 25th year of its Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program. Health care providers, health plans, and public and private purchasers can assess the health care experiences of adults and children using over a dozen research-based surveys. Survey users and researchers also have access to comparative data on patient experience and evidence-based guidance on improving and reporting on patient experience. Access CAHPS®: 25 Years of Putting the Patient First, an AHRQ Views blog from Agency Director Gopal Khanna, M.B.A., and Caren Ginsberg, Ph.D., and learn more about the evolution and impact of CAHPS.
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at AHRQ supports the development and promotion of CAHPS surveys, instructional materials, and databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program. AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey, the CAHPS Home and Community Based-Services Survey, or the CAHPS Clinician and Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.