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NYSDA Publications

CAHPS Issues Video on Improving Health Care Quality with CAHPS Surveys

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) has issued a video presentation on how the CAHPS surveys can be used to improve the quality of health care services.  CAHPS notes that its surveys can: 1) identify strengths and weaknesses in a health care organization’s performance; 2) determine where to focus improvement efforts; and 3) track progress over time.  To read the CAHPS announcement and summary of its new video on how CAHPS surveys can be used to improve health care quality, and to access the CAHPS video, use the link below.